Effective August 1, 2006, EIT is implementing a help desk system called FogBugz. Below is a list of email addresses you can use to direct your requests for assistance based on
either the topic of concern, or the region of the state in which you are located. This system will send you an email acknowledgement with a ticket number you can use to track the progress of your request for assistance.
In addition, you can submit requests through the online interface at http://agithelp.tamu.edu, selecting either the topic or the region from a pull down pick list. The goal of this system is to better focus your requests for assistance to the people who can best help you, as well as allow us to assure that your requests are not ignored.
The email links are as follows:
- securityhelp@ag.tamu.edu to report information security incidents or seek assistance with security measures
- texasmail@ag.tamu.edu for assistance with the Texas Extension Accountability System(TExAS)
- centrahelp@ag.tamu.edu for assistance with Centra Live (Symposium, Meeting, Conference)
- groupwisehelp@ag.tamu.edu for assistance with GroupWise or other email issues
- laserfichehelp@ag.tamu.edu for assistance with the Texas A&M Agriculture Document Management System
Regional Support for Off-Campus
- phhelp@ag.tamu.edu if you are in the region supported by Steve Paz
- westhelp@ag.tamu.edu if you are in the region supported by Jeffrey SoRelle
- rphelp@ag.tamu.edu if you are in the region supported by Weldon Floyd
- nehelp@ag.tamu.edu if you are in the region supported by Aimee Sandifeer
- sehelp@ag.tamu.edu if you are in the region supported by Greg Thomas
- southhelp@ag.tamu.edu if you are in the region supported by Pete Flores
Not sure who to contact? Check the Off-Campus Regional Map to find your Regional IT Specialist